Authors - Ni Made Prasiwi Bestari, Jonathan Jacob Paul Latupeirissa, Suryanto Nugroho, Iwan Adinugroho, Melati Budi Srikandi, Ayu Made Bianca Juarez Abstract - The Fourth Industrial Revolution has been transforming the global tourism industry, shifting toward a dynamic Tourism 4.0 ecosystem. Given that the adoption of AI is expected to increase the revenue of the tourism industry, it is necessary to conduct a Systematic Literature Review to fill the gap in empirical research on the relationship between technological innovation and long-term sustainability. Most studies on smart tourism from different perspectives, including tourist behavior, tourist service quality, innovation, and sustainability, focus on the "hardware construction" at the macro level and its implementation based on related policies, ignoring the psychological mechanisms affecting tourists' experiences at the micro level. This study aims to identify the key technological drivers, including AI, IoT, and computer vision, and their influence on operational innovation and Sustainable Development Goals. A total of 23 core manuscripts from 2020 to 2025 gathered from Scopus database were synthesized and analyzed based on PRISMA guidelines. The results showed that smart tourism technologies can greatly improve efficiency and enhance hyper-personalization. However, most current applications of smart tourism technologies do not take adequate account of social and environmental metrics. Also, many digital tourism strategies prioritize revenue over social inclusion. For the future of smart tourism destinations, frameworks such as Society 5.0 that integrate high-tech with the human touch of hospitality and tourism are needed. Destinations should also seek governance models that ensure long-term resilience by moving the focus away from infrastructure and toward "Smart People" initiatives and the development of standardized real-time sustainability metrics.
Open Zoom