Authors - Maria Genoveva Moreira Santos, Eric Geovanny Cedeno Zambrano Abstract - Document management in public institutions constitutes a strategic element for improving administrative efficiency and strengthening decision making. In this context, the present study analyzes the implementation of a centralized repository in Ecuador’s Water Secretariat, aimed at the use of business intelligence tools and platforms to optimize access to, control of, and utilization of institutional information. The study was conducted using a quantitative methodology, supported by interviews applied across different departments of the institution, in order to identify needs, limitations, and practices related to records and process management. The results revealed a low adoption of specialized technological solutions and a limited appreciation of their strategic potential within the public sector. A total of 83.7% of the results supported the need to establish clear regulations for document management. It is concluded that the integration of document management systems with business intelligence platforms promotes the generation of timely information, institutional monitoring, and evidence based decision making.
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