Authors - Sachin Ramling Jadhav, Rajveer Nandkar, Srushti Rajput, Rajvardhan Desai, Gunjan Ramteke,Samruddhi Rajput Abstract - Dealing with city problems like cracked roads, trash piles, leaks in pipes, or dark lamp posts keeps urban teams busy. When fixes depend on old paper methods, pieces of info get lost, trust dips, responses drag. A new setup steps in - CCIRS - running through a basic website made with PHP tools. Instead of guessing what comes first, supervisors follow a clear score called PI, shaped by how bad things look, where many reports cluster, plus how long issues wait. Behind the scenes, staff watch live updates, study trends, trace progress using their control view online. Half a year of testing in three city areas of Pune cut response times by 59.0%. Because of this change, meeting service targets got better by nearly half. Old ways of handling issues were clearly outperformed. Math behind sorting locations was built and tested. Ranking urgency used formulas that matched real outcomes well.
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