International Conference on Technological Intelligence and Business Strategies

Authors - Rakhmonova Nargiza Rashidovna, Rajapov Shukhrat Zaripbaevich
Abstract - The growing volume of international trade is increasing pressure on road border customs posts, making their operational efficiency a key factor in facilitating foreign trade. Chronic congestion, long vehicle queues, and procedural delays at land border crossings hinder logistics efficiency and increase trade costs. Digitalization is increasingly viewed as a strategic solution for modernizing customs administration while ensuring effective control and economic security. This study examines ways to further improve the efficiency of road border customs posts through digitalization, using the case of Uzbekistan. The analysis is based on data from 322 road border customs posts and employs economic and statistical methods, including regression analysis and structural equation modeling (SEM). The model assesses the impact of human resources, infrastructure capacity, and digital inspection technologies—specifically, the number of employees, traffic lanes, inspection and verification complexes (ISC and Z-portal), passenger flows, and reported violations—on daily vehicle traffic volumes. The results consistently show that human resources are the most significant factor in customs post efficiency. An increase in the number of employees has a strong and statistically significant positive effect on daily vehicle flow across all parameters of the model. In contrast, the expansion of physical infrastructure, measured by the number of traffic lanes, shows a negative or weakly significant relationship, indicating that infrastructure alone does not guarantee increased throughput. Digital control systems show a positive but statistically insignificant effect, suggesting incomplete integration into operational processes. The results indicate that to achieve significant efficiency gains, digitalization must be combined with effective human resource management and organizational optimization. Policy measures should prioritize capacity building, intelligent traffic management, and deeper integration of digital systems to reduce congestion, speed up logistics, and improve conditions for foreign trade.